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Dealing with rater over-confidence


With good performance review processes, you have the employee complete a self rating before you meet. Generally many employees rate themselves quite hard, or on par with your views of their performance. But what do you do if the person has rated...
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On Demand CRM Software - Right Now


RightNow© delivers on demand CRM software and services that create the best possible experience for your customers while reducing coststhrough email, live chat, web self-service, phone, and more....
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It's easier to use Excel


Our VP Services heard quite an interesting comment from some of the team members at a recent implementation of Tenrox project management software . This customer has spent several months and tens of thousands of dollars to implement the Tenrox...
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Process Maps Get a Makeover


We decided to revamp the popular Sales and Marketing Process Map with all-new Google AdWords goodness. We've also added some expanded graphics that describe how organizations are effectively using Google AdWords as a lead generation vehicle....
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Gen-Probe Proves Companies can Win Through People


We often talk about the advantages of using talent and performance management systems to drive results and gain a competitive edge over other organizations. Our research and the research of our thought leader partners shows how human capital...
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Marketing @ UX Week


Yesterday our UX Week keynote speaker, Don Norman, talked a bit about how marketers make good allies for UX professionals because of their experience working with business units. This relationship has led marketers to get savvy about positioning...
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