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Is Your Organization Experienced?


A few days ago, while reading Bruce Temkins excellent Customer Experience Matters blog, I came across a post announcing a new Forrester report called The Customer Experience Journey. In the post, Bruce included the following diagram illustrating...
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Google Homepage - The Future Face of SaaS?


Software as a Service (SaaS) continues to gain momentum in the enterprise and is on its way to becoming a $20B market by 2011 (industry estimates from CSFB and Tripletree). Google, with its iGoogle homepage, provides enterprises a single view...
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Adobe users get help with Google Search


"No man is an island," the old saying goes. The same could be said of software: in an always-online world, even traditional desktop applications can become richer, faster, and easier to use by connecting people to information and to each other,...
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Krugman's Nobel Winning Theory and Software Indust


Paul Krugman won the Nobel in Economics today. Before you jump, I know its not a real Nobel prize. I have enjoyed his writings on New York Times along with other favorite economists like the one's behind Cafe Hayek - who funnily enough or sadly...
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Out with the old, in with the YES WE CAN!


The web world is watching the transition of power from the old administration to the new Obama team with keen interest. Already weve seen the switch between the previous version of whitehouse.gov to the new version....
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Digg Finally Drops the DiggBar and Applies a 301 R


Digg short URLs now do a 301 permanent redirect (instead of rel=canonical) thus passing on all the PageRank and search engine juice to the publisher's...
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